At Vishalkranti, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return and replacement policy.
Returns
You may return eligible items within 7 days from the date of delivery for a refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
To initiate a return, please follow these steps:
Contact our customer service team at contact us to obtain a Return Authorization (RA) number.
Pack the item securely, along with all original accessories and documents, and include the RA number on the package.
Ship the item back to us using a trackable shipping method. The return shipping cost will be your responsibility unless the return is due to our error or a defective product.
Once we receive your return, our quality assurance team will inspect the item. If approved, we will process your refund within 5 business days to your original payment method.
Please note that certain items, such as personalized or custom-made products, are not eligible for return unless they are defective or damaged upon arrival.
Replacements
If you receive a defective or damaged item, please contact us immediately to arrange for a replacement. We will cover the cost of return shipping for defective or damaged items and expedite the replacement process to minimize any inconvenience to you.
Exchanges
If you would like to exchange an item for a different size, colour, or style, please contact our customer service team to arrange for an exchange. You will be responsible for any price difference between the exchanged items, as well as the cost of return shipping.
Non-Returnable Items
Certain items are non-returnable, including:
Gift cards
Downloadable software
Health and personal care items
Items that have been used, altered, or damaged by the customer
Contact Us
If you have any questions or concerns about our return and replacement policy, please don’t hesitate to contact us. Our dedicated customer service team is here to assist you.